PRICES AND PAYMENT
Each item is listed with price including VAT. In the shopping cart you can see the total price including VAT. Payment terms are indicated in the shopping cart depending on the chosen payment method. Shipping terms are indicated in the shopping cart depending on the selected shipping method.

RIGHT OF WITHDRAWAL - OPEN PURCHASE
Your right of withdrawal, open purchase, is valid for 30 days. The withdrawal period starts on the day you received the goods. If the contract concerns a custom-made product, or a product that has been given a clear personal touch through, for example, your own clothing, the right of withdrawal does not apply.

Once you have exercised your right of withdrawal, you are obliged to keep the product in as good condition as when you received it. You can try the chair in a careful manner. Feel free to use a mat or other protection against the floor when testing the chair so that the wheels are not damaged. If the chair is damaged because you are careless, you lose the right of withdrawal.

GUARANTEE
We give a 5 year guarantee on our products, read more here

DELIVERIES
We make our chairs by hand to order. Delivery time is 2-3 weeks. If an item has a different delivery time, it is indicated at the respective item.

UNPAID PACKAGES
If your package is not collected on time, you will be charged SEK 285 to cover our handling costs.

CLAIMS AND COMPLAINTS
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the error free of charge.

You must always contact us for approval before returning a defective item.

HOW TO FILE A COMPLAINT
Any errors or defects must always be reported to support@supportdesign.se, where you should provide your name, address, email address, order number, and a description of the problem.

If we fail to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We are responsible for return shipping in case of approved complaints.

We reserve the right to refuse a complaint if it is found that the product is not faulty in accordance with applicable consumer protection legislation. In case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

RETURNS
We always offer a 30-day return policy for orders placed through our online store. Try it out at home at your leisure. If the chair doesn’t meet your expectations, you can easily return it at no cost.
Always save the original packaging and pack the chair just as it arrived.
Contact us at 0565-122 80 or via support[at]supportdesign.se, and we’ll send you a return label. You can choose whether to drop off the package at a PostNord agent or schedule a pickup.
Return shipping is free and can be scheduled through PostNord at 0771-33 33 10.
NOTE!Be sure to attach the return label we provided; otherwise, we cannot cover the shipping cost.

REFUNDS
If you have exercised your right of withdrawal, we must refund the price you have paid for the goods as soon as possible or, at the latest, within 30 days of the day on which we received the goods.

See also the Consumer Agency and the Distance Contracts Act, as well as the EU's Common Dispute Resolution website http://ec.europa.eu/odr.

LIMITATION OF LIABILITY
We do not accept any liability for indirect damage that may arise from the product.

We accept no liability for delays/errors due to circumstances outside the company's current (Force Majeure). These circumstances can be, for example, labour conflict, fire, war, government decision, reduced or non-delivery from supplier.

Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

PRODUCT INFORMATION
We reserve the right for any printing errors on this website. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.